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When will I know which domain name I received?
Domain name confirmation e-mails are sent within 24 hours of payment. Because of the real time nature of the Internet, domains have to be checked, registered and setup manually.
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| 2. |
Can I save my site to CD?
Yes. We offer a Keepsake CD option which will store your complete wedding website on CD. Keep the memory forever, including all your photos, entries, guestbook comments and more. Only your enabled pages and features will be included, whatever is active on your site. Some functionality will be lost, like making new guestbook entries, online RSVP and others.
For more information, visit our Keepsake CD page.
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Can I use my own domain?
Yes. You just need access to your domain settings and set it to 'mask' or 'frame forward' to your eWedding url. Your Bigday url is the temporary url you received at signup. http://USERID.bigday.com.my/ (Replace 'USERID' with your User ID). Within 12-24 hours after that is set, your domain will take people to your wedding website at bigday.com.
Some registrars do not allow you to setup your domain in this fashion. Some registrars will also charge a fee to give you access to these settings. If you cannot edit your domain, you can choose another for free when paying for your site at eWedding.com.
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| 4. |
Can I have the domain when my site is finished?
Yes. We can transfer the domain from our account to an account where you have total control for a one time transfer fee of $25. You will then be responsible for the yearly fee to keep the registration active at the registrar of your choice.
You can also choose to wait for the domain to expire and register the domain without paying the transfer fee to eWedding.com. However, it may take months for the registrar to release the domain to the available pool again once it has expired. Transfers from bigday can usually be completed with 24 hours of payment.
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| 5. |
When will my website expire?
You can check your expiry date at any time on your 'Account Info' page in your control panel.
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| 6. |
How do I cancel my subscription?
You cannot cancel your subscription once you made your payment for one year contract.
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